1. Introduction

Welcome to Kundaliwala ("we", "us", or "our"). We respect your personal privacy and are committed to safeguarding the information you share with us while accessing our website, tools, and Vedic astrology services. This policy outlines how we collect, handle, protect, and process your information.

2. Information We Collect

To accurately compute Vedic astrology charts and deliver customized horoscopes, we collect the following categories of data:

• Birth Coordinates & Details: Full Name, Gender, Date of Birth, Exact Time of Birth, and Place of Birth (City/State/Country with Latitude & Longitude).
• Contact Information: Valid Email Address and Mobile/WhatsApp number for order tracking and digital PDF delivery.
• Shipping Address: Recipient Name, Street Address, Landmark, City, State, and PIN Code when the user opts for Printed Physical Book Home Delivery.
• Payment Information: We do NOT store or process your credit card, debit card, net banking credentials, or UPI PINs on our servers. All financial transactions are securely processed through RBI-authorized payment gateways (Razorpay / PhonePe) using enterprise-grade 256-bit SSL encryption.
• Technical Telemetry: IP address, device specifications, browser type, and anonymous session telemetry to improve website reliability.

3. Purpose and Use of Collected Data

Your submitted data is exclusively used for legitimate service delivery purposes, including:

• Calculating authentic astronomical positions, planetary degrees, divisional charts (D1, D9, D10, D2), and Vedic interpretations.
• Generating downloadable, password-free PDF copies and web view reports.
• Fulfilling physical courier dispatches through reputed postal services.
• Responding to customer support queries and payment verification requests.

4. Zero Third-Party Selling Commitment

5. Data Security & Encryption

All communications between your device and Kundaliwala are encrypted using HTTPS with 256-bit SSL encryption. Access to stored reports is restricted via cryptographically random 48-character access tokens and user authentication safeguards.

6. Cookies Policy

We employ functional cookies to maintain your preferred language (Hindi or English), maintain your active checkout session, and prevent unauthorized request forgery. You can adjust your browser settings to reject cookies if preferred.

7. Data Deletion and User Rights

You maintain the right to access, inspect, or request the permanent deletion of your stored birth profiles and astrological reports. You can submit an erasure request to our support desk, and our team will process it within 7 business days.

8. Grievance Officer & Customer Support

For questions or privacy concerns regarding this policy, please reach out directly to our Grievance Desk: