Refund & Cancellation Policy
Clear, fair, and transparent cancellation and refund terms for all services on Kundaliwala.
1. Nature of Customized Digital Reports
All digital services on Kundaliwala (including Janam Kundali, Kundali Matching, Love Compatibility, Business Horoscope, and Numerology Reports) are customized digital goods instantly synthesized and delivered electronically based on specific birth inputs provided by the user. Once generated, these cannot be returned or revoked.
2. General Non-Refundable Principle
Because access to digital reports and downloadable PDF files is granted immediately upon successful payment verification, orders for generated reports are generally non-cancellable and non-refundable once generated.
3. Eligible Refund Scenarios (100% Refund Guarantee)
Kundaliwala values integrity and customer trust. A 100% refund is guaranteed under the following conditions:
Duplicate Charges
If your payment account was debited multiple times for a single order due to gateway or network timeout, the duplicate charge will be automatically refunded to the original source.
Generation Failure
If payment was deducted but the system failed to deliver or generate the digital report, and our technical support team cannot resolve it within 24 to 48 hours, a full refund will be issued.
Damaged Physical Book in Transit
If a printed physical Kundali book arrives torn, wet, or damaged during postal transit, please share unboxing photos within 48 hours of receipt. We will dispatch a free replacement book immediately or refund the order in full as preferred.
4. Ineligible Refund Scenarios
Refunds cannot be approved in the following cases:
- Incorrect Birth Details Entered by User: Providing inaccurate birth date, time, or city resulting in inaccurate astrological charts.
- Subjective Disagreement with Predictions: Astrological interpretations are interpretive and qualitative; non-alignment with personal expectations is not grounds for a refund.
- Change of Mind: Requesting cancellation after accessing, viewing, or downloading the report.
5. Refund Processing & Timelines
- Approved refunds are processed via our payment gateway (Razorpay / PhonePe) back to the original payment method (UPI, Bank Account, or Card).
- The credited amount typically reflects in the customer's account within 5 to 7 business days depending on the issuing bank.
6. How to Submit a Refund Request
To initiate a refund request, provide your Order Number, transaction reference, and registered email to:
